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Delivery & Returns

Delivery Information

All purchases are sent via Royal Mail and require a signature upon delivery.

We aim to get all orders to you within a couple of days but please allow up to the specified time.

Please note that working days exclude Saturdays, Sundays and English Bank Holidays.

If you have any questions about delivery please call our Customer Services Team on 0844 414 8718 or email sales@themakersatelier.com

All displayed postal prices are inclusive of UK VAT for customers within the EU, and exclusive of VAT for customers outside the EU.

Returns

The Maker’s Atelier hopes that you will be delighted with your purchase. However, if for any reason you are not completely satisfied we are happy to offer you a refund, exchange or replacement on all goods returned to us within seven days of your receipt of goods provided they are in their original condition, unopened, unused, unwashed, uncut and undamaged. We will consider the condition of the goods being returned when making a refund.

Should you wish to cancel your order and return any goods, please notify us within a period of seven working days of receipt of your goods starting from the day following the day of delivery to you, by emailing us at sales@themakersatelier.com or by calling us on 0844 414 8718. We will provide you with a Returns Authorisation Number (RAN). Please provide us with full details of the customer order number and details of which goods are being returned.

Please let us know the reason for returning any goods. Please enter your RAN number in the space provided when returning your goods.

Please return the package to us by RECORDED DELIVERY to:

The Maker’s Atelier Ltd.
PO Box 5407
Brighton, BN50 8HA

On receipt of the returned goods we will give you a refund of the amount paid for the goods. We do not refund the original delivery costs unless the goods are faulty or have been incorrectly supplied. Refunds will be made against the original form of payment. The return costs will not be reimbursed. Postage or other return costs will be your responsibility, and the goods are also your responsibility until they have been received by us, and will only be reimbursed to you by us in the case of faulty or incorrectly supplied goods.

We will endeavour to deal with your return as quickly as possible, but in busy periods please allow up to 30 days for your refund, replacement or exchange.

The Maker’s Atelier Ltd cannot be held responsible for any goods that do not reach our Returns Department.

Import Duty

We may not be able to process deliveries to certain locations outside of the UK and we shall do so only at our sole discretion. If you order products from our website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order if you are located outside of the UK.