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Privacy policy

This Privacy Policy describes how The Maker’s Atelier collects, uses, discloses and processes your personal information when you visit our website and/or purchase something from us and engage in our Service. It should be read in conjunction with our Terms of Service which also apply. The same defined words have been used.

Collecting Personal Information

When you visit the website, we collect certain information about your device, your interaction with the website, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information
Examples of Personal Information collected:
  • Version of web browser
  • IP address
  • Time zone
  • Cookie information
  • What sites or products you view
  • Search terms
  • How you interact with the website.
Purpose of collection:
  • To load the website accurately for you
  • To perform analytics on website usage to optimize our website
Source of collection:
  • Collected automatically when you access our website using cookies
  • Log files
  • Web beacons
  • Tags or pixels
Disclosure for a business purpose:
  • Shared only with our authorized data processors in connection with providing our website and Service to you, including:
    • Shopify
    • PayPal
    • Our web developers
    • Our personnel and advisors
Order information, customer support and relationship management

Examples of Personal Information collected:
  • Name
  • Billing address
  • Shipping address
  • Payment information (including credit card numbers and PayPal account details),
  • Email address
  • Phone number.
Purpose of collection:
  • To provide products or services to you to fulfill our contract
  • To process your payment information
  • Arranging for shipping
  • Providing you with invoices and/or order confirmations
  • Communicating with you
  • To screen our orders for potential risk or fraud
  • When in line with the preferences you have shared with us
  • Providing you with information or advertising relating to our products or services
Source of collection:
  • Collected from you.
Disclosure for a business purpose:
  • Shared only with our authorized data processors in connection with providing our website and Service to you, including:
    • Shopify
    • PayPal
    • Our web developers
    • Our personnel and advisors

SHARING PERSONAL INFORMATION

We will only share your Personal Information with service providers to help us provide our products and services and fulfill our contracts with you, as described above. For example:
  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
  • We use PayPal to process all transactions. You can read more about how PayPal uses your information here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

LAWFUL BASIS

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
  • Your consent;
  • The performance of the contract between you and the website;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, as long as this does not override
  • your fundamental rights and freedoms.

RETENTION

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

AUTOMATIC DECISION-MAKING

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you. Services that include elements of automated decision-making include:
  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

YOUR RIGHTS


GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below. Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR

COOKIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our website. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website. The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

DO NOT TRACK

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at admin@themakersatelier.com or by mail using the details provided below:

The Maker’s Atelier

PO Box 5407
Brighton
BN50 8HA
UK

Last updated: 21.10.20

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here:  https://ico.org.uk/make-a-complaint/